Returns & refunds
You have 7 days from the day it reaches you. The seller is not paid until that window closes, which is why we can settle a complaint without waiting for them to agree.
Last updated September 2026
The window
7 days from delivery. Tell us within that time and the return is accepted. After it, write to us anyway — if the fault is real we will still deal with it, but we cannot promise it.
Open the parcel in front of the delivery person
You are allowed to, and we would rather you did. If what is inside is broken, or is not what you ordered, refuse it there and then and tell us. That is the cleanest return there is.
What we take back without argument
- •it is not what the photographs showed
- •it arrived damaged, or broke the first time it was used
- •the wrong item, wrong size or wrong colour was sent
- •something described in the listing is missing from the parcel
- •the goods do not match the inspection report published on the page
The last one matters to us more than the rest. If our own report was wrong, the mistake is ours, not the seller’s and certainly not yours.
What we cannot take back
- •anything used, washed, altered or damaged after it reached you
- •innerwear, and anything sold sealed for hygiene, once the seal is broken
- •made-to-order or personalised pieces, unless they arrived faulty
- •small differences in shade, weave or finish on handmade goods — every piece is a little different, and the listing says so
How to start one
Message us on WhatsApp at 96258 57860 or write to info@fareesta.com with your order number and a photograph of the problem. A photograph settles most of these in one message. You do not have to speak to the seller — that is our job.
Who pays the return courier
If the fault is the seller’s or ours, we do. If you simply changed your mind, the return courier is yours to pay and the delivery charge is not refunded.
When the money comes back
- •cash on delivery — a bank transfer to the account you tell us, within 5 working days of the goods reaching the seller
- •online payment — back to the same card or account, within 5 to 7 working days, once it is picked up
- •refused at the door — nothing was paid, so there is nothing to refund
We send you the reference number for the transfer. The seller’s share on a returned order is never released, so no money has to be chased back out of anyone.
Cancelling before it ships
Free, any time before the parcel is handed to the courier. Message us with the order number. If it has already gone out, it becomes a return.
Anything here that is unclear, or that you think is unfair — write to us and say so. We would rather change the page than argue about it later.
info@fareesta.com